Customer Care
Detect Customer Intents
Listen to customer conversations across channels and automatically identify customer intent for proper routing.
Call Escalation
Sometimes the agents are unable to solve a customer problem. Automatically detect such situations and prompt the agent to seek help or escalate the call.
Post Call Analytics
Capture, analyze, and evaluate conversation data with customers, pair with sentiments to provide visibility and transparency on customer perspectives and agent performance.
Real-time Agent Assist
Make agents effective by guiding them on next best actions and behavioral recommendations while customer conversations are still in-process.
Real-time suggestions from the Knowledge Base
Extract relevant information from knowledge management systems to offer solutions for customer issues.
Automated CSAT Scoring
Capture qualitative insights on Agent-Customer conversations to get the reason behind the CSAT/NPS survey scores and help CX leaders prioritize follow on actions.
PII & Profanity Detection
Detect inappropriate words and company sensitive data in conversations. Ensure compliance checks and trigger alerts in the event of a breach.
Real-time Call Deflection
Use the intent engine to understand the incoming customer request on IVR or chat and automatically route to the available service channel or the agent.
Language Translation
Instantly translate words and phrases between English and 100 other languages on live chat channels.
Trigger words to preempt actions
Listen to customer conversation for keywords and triggers for appropriate action such as an upsell or alter the direction of the conversation for a better outcome.
Agent Call Categorization
Automatically tag and index key phrases within daily customer interactions for post-call interaction analytics and operational reporting.
After Call Work (ACW)
Automatically generate call notes, action items, questions & responses and customer sentiments for post-call processing and CRM updates.
Sales Enablement
Active Call Listening
Listen to SDR calls with customers to learn what works well, areas to improve upon and to uplevel the service and engagement with customers.
Sales Coaching and Skill Development
Review and re-play sales conversations and find tactics where SDRs could've done better and also point out the things they did well while conducting sales pitches.
Post Call Review
Record, analyze, and evaluate sales calls. Go back and review what was said, re-listen to the customer's pain points, and be more prepared for your next call with the team.
New Employee Onboarding
Onboard new employees by assigning them calls to listen to so that they can learn how to handle certain objections with real life examples.
Call Notes and After Call Work (ACW)
Automatically generate important call notes, transcript, action items, questions & responses and customer sentiments for post-call processing and CRM updates.
Trigger words to preempt actions
Listen to customer conversation for keywords and triggers for appropriate action such as an upsell or alter the direction of the conversation for a better outcome.
Corporate Functions
Job Interviews
Actively listen and pay attention to every word, body language and emotions of the candidates during job interviews. Besides, automatically take notes, actions and full transcript of the conversation.
Market Research
Record, transcribe and analyze conversations in real-time, screen for triggers and get on-screen assistance during a user research or a survey.
Meeting Notes
Integrate with Zoom, Teams and other web conferencing solutions to capture automated notes and insights from spoken words, presentation slides and textual prompts used in a meeting.
5
Partners
17000+
Users
27
API
Services
30K
Monthly
site traffic
Join the club. Build your next app on our API.
App Gallery is a storefront for our partners across industries to showcase their apps powered by Marsview conversation intelligence APIs. It’s a growing ecosystem that allows Marsview customers to browse partner apps for review and buy.
