Marsview Speech Analytics is a cloud-hosted or containerized API service that helps you accurately transcribe a conversation and discover insights. It is packed with models for automatic speech recognition (ASR), Tone Analyzer, Natural Language Classifiers to uncover topics, keywords, entities and sentiments.Get API Key View API Docs
Speech analytics software helps mine and analyze audio data, detecting things like emotion, tone and stress in a customer's voice; the reason for the call; satisfaction; the products mentioned; and more. Speech analytics tools can also identify if a customer is getting upset or frustrated.
things like emotion,
tone and stress
a customer's voice; the reason for the call;
Adapt to customer’s sentiments in real time or improve after the fact
Identify customers at risk of churning and retain them
Gather insights to improve NPS, CSAT and CES scores
Use call transcripts for compliance and documentation
Listen to your customers - it pays!
Marsview conversation self-service API platform
comprehensive suite of proprietary APIs and
developer tools for
automatic speech recognition, speaker
emotion and sentiment recognition, intent
time-sequenced visual recognition, and more.
Designed for the demanding Call Center
environments (CCAI) that
handle millions of outbound and inbound sales
and support calls.
Marsview APIs provide end-to-end workflows from call listening, recording, insights generation, and Voice of Customer Insights. Conversation APIs are also used in one-on-one to many-to-many conversations and meetings to automatically generate rich contextual feedback, key topics, moments, actions, Q&A, and summaries.
We support all audio and video file types without any transcoding.
We support live streaming for select APIs and models. Please review the documentation for details.
Easily export your transcription as SRT or VTT format to be directly plugged into video players for subtitles and captions.
Convert speech into readable text from a live stream or from audio and/or video recordings in minutes.
Automatically add punctuation and casing in the transcription text.
Automatically recognize and separate speakers in a group conversation. Attribute speaker names within a group of enrolled speakers.
Identify the type of speech based on context and tone such as a statement, question, command and so on.
Detect and list action items and tasks in the transcription text.
Detect questions and related responses in the transcription text.
Automatically determine the topics, entities, concepts discussed in the transcription text.
Extract keywords and key phrases in the transcription text.
Generate a concise paraphrased summary from the transcription text.
Reduce the transcription text into a short summary preserving the keywords and phrases.
Use the acoustic voice of the speaker to determine the tone such as neutral, calm, happy, sad, angry, fearful, disgust, surprised.
Detect the emotion such as anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust from the language of the speaker.
Determine the sensitivity of the topic in the transcription text to classify the sentiment as positive, negative, neutral.
Detect the type of on-screen activity as interaction, slide share, motion graphics etc.
Capture key frames and slides to chapterize a visual presentation.
Automatically detect text in a typed, handwritten, or a display form into machine encoded text in a visual presentation.
Automatically detect people and objects in a visual presentation.
Add new words to the base vocabulary or train your own language model to generate more accurate transcriptions for domain-specific words and phrases like product names, technical terminology, or names of individuals.
99.9% uptime with always-on support via email, chat and web call.
Marsview encrypts all data via 256-bit SSL encryption and complies with GDPR and CCPA standards.
Optimized for public cloud and private on-premise deployments.